Legal

Refund Policy

Last updated: 27 September 2026

Note: Viziro hasn't launched yet, so nobody has been charged under this policy. We're publishing our intended approach now, ahead of time, so it's clear before you ever sign up. As with our other legal pages, this is a good-faith draft that should still be reviewed by a lawyer qualified in Lithuanian/EU consumer law before we start billing anyone.

The Results Promise

Every paid plan includes our Results Promise: if your AI visibility score — the same score shown in your dashboard and reflected in the public City Index — hasn't gone up within 90 days of your fixes being applied, your next three months are free.

  • This is applied as a service credit against your upcoming invoices, not a cash refund.
  • The 90 days is measured from when the relevant fixes were completed on your account (immediately on STARTER once you apply them yourself; from when we complete them for you on VIZIRO and EMPIRE).
  • To claim it, email hello@viziro.eu with your account details. We'll check your score history and confirm within a few business days.
  • We may decline a claim where the lack of improvement is clearly outside our control — for example, if you didn't apply the fixes we provided on STARTER, or if your business closed or changed substantially during the period.

Cancelling your subscription

You can cancel at any time. Cancellation takes effect at the end of your current billing period — you keep full access until then, and we won't charge you again afterwards. We don't offer partial refunds for the unused part of a billing period you've already paid for, whether monthly or yearly, except where required by law or under the Results Promise above.

Your right of withdrawal (EU consumers)

Viziro is designed for business customers. If you're a private individual who qualifies as a "consumer" under EU law when signing up, you generally have a 14-day right to withdraw from a distance contract without giving a reason, under Directive 2011/83/EU. Because our service starts working for you (measuring and fixing your AI visibility) as soon as you subscribe, by completing checkout you'll be asked to confirm you'd like the service to begin right away and that you understand you may lose the right of withdrawal once we've started performing it at your request. If you cancel before we've done meaningful work on your account, we'll refund you in full.

Billing errors

If you're charged in error — the wrong amount, a duplicate charge, or after you'd already cancelled — tell us at hello@viziro.eu and we'll refund the error as a priority, typically within 5 business days via Stripe back to your original payment method.

How refunds are paid

Where a cash refund is due (rather than a service credit), it's returned via Stripe to the original payment method used, usually within 5–10 business days depending on your bank.

Contact

Questions about this policy, or to make a claim: hello@viziro.eu.